Refund policy

We would rather refund you than have you feel cheated. This page says exactly when that happens, so nobody has to argue.

Automatic downtime credit

You never have to ask for this.

If a product's status is anything other than undetected, active subscriptions accrue credit for the entire affected period. When the build comes back, the credit is applied to every affected licence automatically.

Partial days round up. Six hours of downtime credits a full day.

When you get a full refund

We refund in full, no questions asked, if:

• The build is detected and you have not used it since the detection was announced.
• A build is unavailable for more than 48 consecutive hours and you would rather have your money back than the credit.
• The product never worked for you at all and support could not resolve it within 48 hours of your first ticket.
• You were charged twice or charged after your subscription ended.

Request a refund by opening a ticket at /contact with your order reference.

When you get a partial refund

Pro-rata, for the unused days, if:

• You purchased within the last 7 days and have used fewer than half the days.
• A feature that was advertised on the product page is removed during your subscription.

When we do not refund

We are upfront about these:

• Your game account was banned. Every product page and these terms say plainly that this is your risk. We reduce it as far as software can; we cannot eliminate it, and we will not pretend a ban is a product defect.
• You could not disable Secure Boot. The requirement is stated on every product page, the setup guide and the download page before you buy.
• You changed your mind after using the software for most of the period.
• You breached the terms — key sharing, resale outside the reseller programme, attempting to bypass the status gate.
• You issued a chargeback without contacting us first. Chargebacks close your account permanently and we will contest them.

Reseller keys

If you bought from a reseller, your refund is with that reseller — they set their own prices and their own policy. We will help them diagnose the issue, but we cannot refund money that was never paid to us.

Reseller credit balances are non-refundable once purchased.

Chargebacks

Please talk to us first. Genuinely — the list above is generous, and a ticket is faster than a bank dispute.

A chargeback filed without contacting us results in immediate account termination and permanent loss of access to every licence on the account, including ones unrelated to the dispute.

How long it takes

• Card refunds: 5–10 business days, depending on your bank.
• Crypto refunds: sent within 24 hours of approval, less network fees.
• Account credit: instant.

Contact

Open a ticket at /contact or email support@splatvik.cc. Include your order reference and what happened.